Major Supermarket Head Office

Overview

For over 30 years, Installation Technology has delivered a fully managed access control solution at our client’s Head Offices. What began as a modest, single-site implementation has evolved into a sophisticated, state-of-the-art system.

Our client’s front-of-house operations create a welcoming environment for both visitors and staff, while maintaining robust security against unauthorised access. Their Head Offices consist of a seven-building campus just outside London, complemented by an additional office in central London.

Our solution streamlines visitor processing, minimises queuing, and ensures secure, efficient access management for staff across all locations.

Approach

We have a close working relationship with our clients facilities, security and maintenance departments. As their requirements evolve, we are on hand to discuss their options and help guide our stakeholders towards the most appropriate solution using our Consult – Design – Deliver – Manage process.

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This process allows us to explore emerging technologies to improve the front of house experience and build business cases to secure the necessary investment.

Head Office buildings are busy working offices, accessed by thousands of staff and visitors each day. As such, a key focus of our implementation plans over the years has been to ensure we minimise disruption to the service. To manage this, many of our solutions have been delivered ‘out of hours’.

Once upgrades and new installations are completed, we deliver comprehensive training and ongoing support to ensure the expected benefits are fully realised.

Strict adherence to health and safety and exemplary site conduct is at the core of everything we do.

Solution

The system in place today is a state-of-the-art, enterprise grade, end to end visitor management and access control solution. It is intuitive and easy to manage with an architecture that allows for easy expansion across multiple geographical sites with both central and distributed management capabilities.

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In the 2 main reception areas, visitors’ photographs are taken, printed and inserted into lanyards whilst the system notifies the hosts that their visitor(s) has arrived and prompts them to escort them from reception.

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Site perimeters are secured with car park barriers, operated via key fobs issued for company use. Visitor access is managed through intercom systems connected to reception. All employees are issued access cards, enabling controlled entry and exit through strategically placed card readers across the buildings.

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A centralised, rules-based access control system governs permissions site-wide, ensuring that staff can only access areas relevant to their roles, enhancing both security and operational efficiency.

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In two buildings with low visitor footfall, we have installed self-service kiosks, to maximise efficiency whilst maintaining our client’s defined access policies.

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Fully Managed Service

We provide a fully managed service allowing our client to focus on the other key aspects of the visitor experience.

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When the management system raises an alert or we are notified of an issue directly, we look to resolve the issues via our secure remote access. Where this is not possible, our engineers will visit site within 4 hours to meet the agreed Service Levels.

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We consistently exceed performance expectations across a range of service levels. Remarkably, our lead engineer has been continuously supporting Tesco’s Head Office since the beginning of our partnership, over 30 years ago. To ensure a swift resolution to issues, we manage the storage, dispatch and inventory of all hardware spares.

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Over the years, we’ve earned an outstanding reputation for our service and have developed long-standing relationships with personnel across our client’s facilities, maintenance, and security teams who regard us as a trusted extension of their own operations.